This year, our Saving Grace money advice column saved readers over £250k - here's our top tips
I started writing Saving Grace in February, and over that time I’ve dealt with the full spectrum of consumer problems – the usual BA, Tui and Evri complaints, which is par for the course when you do my job – but Currys, the electrical retailer, also was a common mention in my postbag this year.These wins ranged from a six-figure one to those that don’t come with a pounds and pence value but usually meant a very stressful episode in someone’s life had come to an end.
Sky took a different approach and sent a replacement phone, closing the matter, although it was never determined how the fizzy drink got in the box. . On the upside the reader got to keep the very strange-sounding fizzy drink.. A reader was helping his 97-year-old father, who had moved from England to France, cash in his life insurance policy with Clerical Medical, which has since been incorporated into Lloyds Banking Group.
He got in contact with me to say precious time was being lost and instead of making the most with his limited time with his dad, he was dealing with this. He asked if I could help speed up the payment. I contacted the retailer and explained the situation, asking why it had not acknowledged its mistake.
She and her late husband had a holiday of a lifetime booked to Canada later in the year, costing £2,886.94, but she wanted to cancel it for obvious reasons. He was so desperate he tried to call them, but struggled to hear what was being said. He then received a letter from Shell saying it would have to speak to someone in order to close the account despite him being nearly completely deaf.
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