With more train ticket office closures announced this week, Sue wonders if we are on the right track?
It was 5.30am and the railway station was all but empty except for me, a disobedient ticket machine and a fellow passenger who didn’t have English as her first language. Reader, we were stuck.
And if a broken ticket machine in a deserted station is the ‘relaxed’ option, I’d hate to see a more stressful one. Perhaps I’m just old fashioned. Maybe most people these days do buy their rail tickets online or from station machines. Staff in ticket offices are much more than people simply there to perform a transaction. But you can’t measure or put a price on a smile or a joke and you can’t time and motion the effect of saying hello and goodbye and how’s your day been?
We cannot - we must not - now actively choose to lose others like him and his colleague who rescued two anxious strangers from a broken ticket machine early one morning. If we do then it diminishes us all.is the go-to topic of conversation for we Brits. It’s the opening gambit at bus stops and the chit-chat in lifts and never more so than when it doesn’t behave, prompting rain in July or flowers to bloom in January.
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