Ticketmaster has faced backlash from Oasis fans after cancelling tickets, alleging bot usage during the initial sale. Fans express frustration and disappointment, questioning the company's handling of the situation.
Ticketmaster has cancelled Oasis fans' tickets after accusing them of using bots to checkout. Fans around the world have expressed their frustration with the ticketing site, stating that their 'dreams have been crushed.' Oasis fans received an email from Ticketmaster claiming that bots were used when purchasing tickets, which initially went on sale in August 2024.
One fan who was looking forward to seeing the band live with her three friends at Heaton Park in Manchester on July 19th said she felt 'crushed' after discovering her tickets were cancelled. Leighah Conroy, 24, from Cumbria, shared that her friend purchased tickets last year but received an email from Ticketmaster on Friday stating that 'it was identified that bots were used to make this purchase.' She said she was sent a screenshot of her friend's email, which she posted on X, formerly Twitter, in an attempt to resolve their issue more quickly after her friend did not receive a response from the company regarding their tickets. She described the company's handling of the situation as 'totally outrageous.'She told PA: 'A lot of fans are wanting answers as to why this has happened, and we've just got no answers whatsoever. 'To say that we're bots is totally out of order for Ticketmaster because we tried all day to get the tickets. Our heads have been pretty battered these past 24 hours. 'I felt sick in the stomach. It's a band you'll never experience or see again and it's been on my bucket list for years. It just feels like my dreams have been completely crushed.' Meanwhile, a fan from Spain who said she spent more than £3,000 for herself, her husband, and two teenage children to see Oasis at Wembley on August 3rd received the same email on Friday. Marta Bonnet, 48, initially thought the email was fake, but after realizing it was from Ticketmaster, she said she does not intend to purchase tickets from the company in the future, despite being a loyal customer. She told PA: 'At first we thought this email was fake or a spam email, but no it was true. We usually use Ticketmaster to buy our tickets... But now, how can I trust this page which is supposed to be the official page? I really can't believe what has happened.' Marta said she felt 'shocked then angry' and spent nearly five hours trying to liaise with Ticketmaster via email and direct message on X about the issue. She criticized Ticketmaster for penalizing genuine fans for issues relating to bot accounts. She added: 'I know there are a lot of platforms trying to use bots to resell the tickets, but there must be another way to take control of this situation, which is not to take (it out on) all the people that are buying the tickets in a legal form,' she said. The lawyer from the Canaray Islands said she managed to purchase four premium tickets for just over £1,000 last August and spent around £2,082 (2,000 euros) on accommodation and flights, but said it is unlikely she will be refunded for her plane tickets. Marta said she and her family will likely keep their plane tickets to the UK but added 'being there while Oasis is playing and you're not there' could sour the trip. Ticketmaster urged affected customers to fill out a form to rectify the issue. A spokesperson from Ticketmaster said: 'Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour's promoters to review.
OASIS TICKETMASTER BOT USE TICKET CANCELLATION FAN FRUSTRATION
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