Jobseeker TJ says they were left distressed after a phone call with an employment services provider to check up on mutual obligation requirements.
TJ Davis has lodged a complaint with APM Employment Services after allegedly being bullied by a worker.The Australian Unemployed Workers' Union says it regularly receives complaints about job seeker services.A job seeker says they have lodged a complaint against an employment service provider after allegedly being mocked and bullied by an employee about their mental health and a suicide attempt.
The 32-year-old has been on-and-off Centrelink and jobseeker payments since they were 16. They have anxiety and depression, struggle with alcohol, and in November attempted suicide. "She kept doing this mocking, taunting voice. I said I have pretty severe depression and anxiety, I don't think I'm special, can I please just speak to my case manager."
"We will get a complaint about bullying basically every day, which has a devastating effect on these people," Mr Poxon said."Over 40 per cent of people on jobseeker [payments] have a physical or mental disability ... it's hard to overstate how much pain and torment bullying from a provider can inflict on people."'The gap is widening': Advocates appeal for new approaches as unemployment rate remains at 3.
"APM respects and protects client confidentiality and therefore we are unable discuss specific details related to individual participants," a spokesperson said. "They have the power to cut someone off payment at will, they have a lot of power to talk to their clientele in any kind of way, and people on JobSeeker aren't treated like clients in because they're poor and disadvantaged and have health problems," he said."When you are a job seeker you are subhuman," TJ said.
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