U.S. airline regulators have opened an investigation into Delta Air Lines, which is still struggling to restore operations on Tuesday, more than four full days after a faulty software update caused technological havoc worldwide and disrupted global air travel.
St. Johns County commissioners want to hear from residents on 25-year growth plan. Here’s how to have your voice heard Business Travelers stand in line at a Delta Air Lines counter at Reagan National Airport on Friday, July 19, 2024, in Arlington, Va.
Delta canceled more than 400 flights Tuesday by midmorning, accounting for about two-thirds of all cancellations in the United States, according to FlightAware. Delta has said upward of half its technology systems run on Microsoft Windows, including a tool the airline uses to schedule pilots and flight attendants. That system could not keep up with the high number of changes triggered by the outage.
Investigators are likely to focus on whether Delta is complying with federal rules and offering prompt refunds to passengers whose flights are canceled or significantly delayed. In a text provided to The Associated Press, a Delta passenger whose flight was canceled Saturday was told, “If you prefer not to rebook your trip, your ticket value will automatically be available as an eCredit that can be used towards a future Delta ticket.”over 15 days in December 2022.
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