U.S.regulators are investigating how Delta Air Lines is treating passengersaffected by canceled and delayed flights as the airline struggles to recover from a global technology outage.
By David Koenig and Matt Ott, Associated PressTravelers stand in line at a Delta Air Lines counter at Reagan National Airport on Friday, July 19, 2024, in Arlington, Va.
“All airline passengers have the right to be treated fairly, and I will make sure that right is upheld,” Buttigieg said. The Atlanta-based carrier has canceled more than 7,000 flights since the outage started, far more than any other airline, according to figures from FlightAware and travel-data provider Cirium.“We remain entirely focused on restoring our operation after cybersecurity vendor CrowdStrike’s faulty Windows update rendered IT systems across the globe inoperable,” an airline spokesperson said in a statement.
The department said the investigation will evolve as it “processes the high volume of consumer complaints we have already received against Delta.”
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