If you are unhappy with your provider, now may be the best time to switch.
Octopus Energy, Utility Warehouse and 100Green have been crowned as Which? Recommended Providers in the consumer champion’s annual energy firm survey, as some of the biggest firms - including British Gas, Scottish Power and Ovo Energy - languish at the bottom of the rankings. From September to October 2024, Which? surveyed almost 12,000 energy customers for its annual customer satisfaction survey.
Ovo Energy is now the third-largest energy provider in the UK but also came at the bottom of Which?’s rankings. It received the lowest customer score of 56 per cent - with customers who responded to the survey awarding just two stars for its overall customer service, value for money and communications sent to customers.
On the other end of the scale, three companies scored highly enough to be crowned Which? Recommended Providers . Commenting on the Which? survey findings, Stuart Burnett, CEO of Utility Warehouse, said: “Being rated by Which? as a Recommended Provider is a huge milestone for us, and it’s great to see our efforts recognised like this. We’re proud to champion a better way by offering a real alternative to the status quo and providing a service which is built on putting people first”.
Any suppliers who are not up to scratch should take this opportunity to up their game before unhappy customers vote with their feet and switch to a cheaper deal and supplier with better customer service.
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