She put the drinks down and said ‘anything else?’ and I said ‘a smile would be nice.' It’s not too much to ask is it?'
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Marsha added that she was unimpressed with the service in other venues she visited and opted not even to buy a drink in one of the spots after not receiving a welcome after walking in."I don’t know if it’s staffing issues or these big brewers not training their staff properly or do they just not care?”She stated that she didn’t think the issues were restricted to Leeds, adding: “I’ve worked in hospitality for years so I’m aware of how it can be.
"It’s hard enough without getting bad service everywhere you go”, she said. “I was shocked at being told this lady didn’t have to smile and just thought ‘hang on a minute’.
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