The response to surging retail theft range from covert security to self-checkout cameras and biometric trackers, raising questions about privacy and ethics
Coles supermarkets used to warn customers that stealing was “a crime” with prominently placed signage, before realising shoppers didn’t like being treated as thieves.
The methods are triggering a torrent of criticism in online forums, the usual marketplace for shoppers to vent, raising the question:After a pandemic lull, retail theft has surged in Australia, as it has around the world. Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup
“They need to have more involvement with the customer voice to look at what is the trusted technology that’s going to benefit customers without making them feel like they’re being surveilled as a criminal.”
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