As Musk is learning, content moderation is a messy job - BusinessMirror

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As Musk is learning, content moderation is a messy job - BusinessMirror
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Now that he’s back on Twitter, neo-Nazi Andrew Anglin wants somebody to explain the rules.

Anglin, the founder of an infamous neo-Nazi website, was reinstated Thursday, one of many previously banned users to benefit from an amnesty granted by Twitter’s new owner Elon Musk. The next day, Musk banished Ye, the rapper formerly known as Kanye West, after he posted a swastika with a Star of David in it.

A self-described free speech absolutist, Musk has said he wants to make Twitter a global digital town square. But he also said he wouldn’t make major decisions about content or about restoring banned accounts before setting up a “content moderation council “ with diverse viewpoints. In another confusing move, Twitter announced in late November that it would end its policy prohibiting Coovid-19 misinformation. Days later, it posted an update claiming that “None of our policies have changed.”

Instead of revealing nefarious conduct or collusion with Democrats, Musk’s revelation highlighted the kind of difficult content moderation decisions that he will now face. While much of the attention has been on Twitter’s moves in the US, the cutbacks of content-moderation workers is affecting other parts of the world too, according to activists with the #StopToxicTwitter campaign.

Instances of hate speech and racial epithets soared on Twitter after Musk’s purchase as some users sought to test the new owner’s limits. The number of tweets containing hateful terms continues to rise, according to a report published Friday by the Center for Countering Digital Hate, a group that tracks online hate and extremism.

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