Complaints mounting that DMV partner 'NeedTags.com' misleads customers into believing it's the DMV and tacking on extra fees, threatening legal action against customers, including an 81-year-old man who thought the company would arrest him
When the 81-year-old man disputed extra fees on his credit card, the DMV lookalike " need tags " threatened legal action until 7 on your side intervened.The DMV just announced it is cutting many in-person services and offering more services online only.was the Department of Motor Vehicles; instead, it was a third-party company that unexpectedly tacks on extra fees.
Later, he received tags for one car, but not the other. Instead, he got an email saying that car needed a smog check -- but he knew it did not. So he called the number he found on the notice.. NeedTags owner Eddy Asmerian did not want to go on camera. But by phone he told us the company is fully transparent about not being the DMV, and discloses fees before payment. He denied that the Google ad is intended to draw consumers away from the free DMV website, even though it uses wording in large type saying "DMV Vehicle Registration Renewal." But he said he will consider increasing the size of the disclaimer on the website.
The DMV is urging customers to avoid third-party companies that charge extra fees, even if they are partners. The DMV offers services for free -- other than a credit card fee of just under 2%. To be sure you're on an official DMV website, the web address should end in "dmv.ca.gov" -- nothing else. NeedTags and other companies have purchased Google ads, so they often appear at the top of search results. Be careful what you click.
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DMV lookalike 'Need-Tags' threatens elderly customer with legal action for credit card disputeComplaints mounting that DMV partner 'NeedTags.com' misleads customers into believing it's the DMV and tacking on extra fees, threatening legal action against customers, including an 81-year-old man who thought the company would arrest him
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