Thames Water apologises over the bill, which Philip Willis says left him 'feeling sick'.
A pensioner has described his shock at receiving a water bill of more than £4,000 after his meter was checked for the first time in three years.
He believed the situation had been resolved but was left "feeling sick" when he was told how much he owed Thames Water.Mr Willis said when he first opened the bill for £4,096 he was filled with "anxiety and dread"."I've had many calls with over the summer - somebody mentioned I should have done a leak allowance form but I wasn't informed of that at the time.
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