The Lloyds and Virgin Money banking apps have gone down, leaving hundreds of customers unable to access their accounts.
More than 650 Lloyds customers complained about being unable to access their bank accounts across online and mobile banking on Monday morning, according to Down Detector.Of the issues raised, 75 per cent were linked to online banking while mobile banking was the subject of 20 per cent of the reports.Virgin Money faced similar issues, with around 390 customers reporting issues with their app and online banking.
No info and can’t access any transactions!! Need to do my banking it’s Monday! Please advise when this issue will be fixed." One Virgin Money customer said: "Nothing is loading on the mobile app or laptop, I've tried online chat but that's not available either, very frustrating."A second customer said: "So the internet banking and app isn’t working. And neither is the chat option. Usual start to the month with @VirginMoney. Can’t believe this is still happening.
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