Are you owed cash form an outage?
LLOYDS Bank's online banking app goes down, leaving hundreds of customers unable to view their transactions.Some 75% of people have reported issues with online banking, while a further 23% said they were struggling with their mobile banking app.
One customer said: "I think you need to look at your new app, it doesn't work very well, shows no transactions in all mode and appears to have emptied one of my accounts!""Unable to log into the app this morning, get a message saying there' a problem try again.A fourth said, "I've logged in via the website now, but my account shows no transactions of any kind.We've contacted Lloyds Bank to ask when it expects the issue to be resolved.
If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.It is worth gathering evidence of your problems so you can make a formal complaint to the bank directly.It is an independent body that will consider the evidence you present and make a fair decision about the action a bank should take.
It could also tell a bank to pay you for any money you didn't receive, such as interest, if you weren't able to pay money in.The FOS might also tell the bank to reimburse you for any extra costs you had to make, such as phone calls or trips to your local branch, as well as a payment for any inconvenience it caused.
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