McDonald’s is ending its test run of artificial intelligence-powered drive-thrus with IBM.
NEW YORK — Ever get your McDonald’s order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant’s current automated order taker will soon be coming to a close. McDonald’s confirmed this week that it decided to end a global partnership with IBM , which has been testing this artificial intelligence technology at select McDonald’s drive-thrus since 2021. That doesn’t mean you’ll never encounter some sort of chatbot while picking up fries on your car ride home again.
McDonald’s apologizes for global system outage that shut down some stores for hours In the U.S., Wendy’s partnered with Google Cloud to develop “Wendy’s FreshAI” chatbot. White Castle teamed with SoundHound AI with a goal of bringing voice-powered AI technology to more than 100 restaurants by the end of 2024. And a handful of Panera, Arby’s and Popeyes locations have brought OpenCity’s “Tori” voice assistant to their order lanes. Beyond America, Popeyes U.K.
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