Morrisons faced widespread issues with festive orders, leading to delays, delivery errors, and customer frustration.
Morrisons customers expressed frustration after the retailer encountered system issues that resulted in festive order delays and delivery problems . On Christmas Eve, shoppers continued reporting issues, prompting Morrisons to offer a 10% discount to More Card holders as compensation. However, many shoppers stated that the discount was not applied at their local branches. Several individuals took to X, formerly Twitter, to complain about not receiving the discount.
One shopper claimed they purchased items at the Liverpool Belle Vale store but didn't receive the discount, and staff stated they couldn't do anything about it. Another shopper reported receiving the discount but not earning points on a purchase over £220. In response to the complaints, Morrisons urged dissatisfied customers to direct message them with their email and More Card number for further assistance. Missing items in orders left some families struggling to find the necessary ingredients for their Christmas dinner. One person reported that their pre-ordered food order was missing a turkey, potatoes, and other items, forcing them to shop at other stores. Another customer complained that their ordered turkey was unavailable and was substituted with a chicken, expressing disappointment and stating they would not shop with Morrisons again. Another shopper recounted having to purchase a replacement turkey, parsnips, mozzarella sticks, and prawns because their order was not available. They expressed dissatisfaction with the service and stated they would not use Morrisons again
Morrisons Christmas Order Delays Delivery Problems Customer Complaints
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