A technical error at Morrisons caused their More Card rewards scheme to malfunction on Christmas Eve, leaving shoppers unable to redeem their accumulated savings and discounts.
Morrisons shoppers are furious after a computer glitch crashed the More Card rewards scheme, leaving customers unable to save on their Christmas food bills. Customers first noticed problems when stores across the UK opened at 6am on Monday (December 23) with troubled staff left to pick up the pieces. Shoppers can usually get huge discounts and bonuses using their More Card by collecting loyalty points in the build-up to Christmas .
Many have saved points in the months leading up to the big day, with some counting on the promotions to afford their festive bills. Disgruntled shoppers said an error message on the till read: “We are really sorry some promotions and discounts are not working at this time.” Click-and-Collect orders were also down, with customers saying staff have resorted to pen and paper to try and sort the backlog of orders. One customer said there were angry scenes at the branch in Blackpool. She said: “We were buying a lot, everyone was buying a lot. It was busy even at 6am. We had saved loads of points, a good £200 worth for the shop plus we had discounts on gin and other alcohol. “When we got to the till we found out the More Cards were down across the country. Everyone was gutted and pretty angry about it because you can’t just put the stuff back on the shelves if you’ve got people coming for Christmas. “A member of staff said they’d try and give people the value of the goods back as points tomorrow but how on earth would they do that? We don’t want vouchers, we want the money discount.” Other angry customers took to social media to express their frustration at being left out of pocket just two days before Christmas Day. Posting on X, one user said she’d wasted £115 thanks to the IT blunder. She wrote: “Furious. Saved all year just for vouchers not to load at checkout this morning. £115 wasted what a scam.” Another user said: “Mistake going early to Morrisons this morning as during my shopping I wasn’t aware the more card wasn’t workin
Morrisons More Card Christmas Glitch Rewards Discounts Technical Error Customer Frustration
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