The number of trains cancelled over the last 12 months had been 'really chronic'
One of Northern's senior leaders has apologised after admitting that trains in a seaside town are among the worst performing in the country.
According to Northern's figures, in the Liverpool City Region, 74% of trains arrive within three minutes of their scheduled time with up to 20 services cancelled per day. This was "a long way away" from Merseyrail, Mr Rice said, which he cited as an exemplar operator for Northern to strive towards. "There is no shortage of people in Northern working really hard, there's 7,000 colleagues and pretty much everyone I've met is committed to trying to do things better." The officer told the committee how negotiations with union officials was a hot button issue for passengers in the city region.
Mr Rice said how this could reduce cancellations from between 20 to 30% to around 5% but felt progress had been made, particularly under the government's ownership of Northern since 2021. He added: "We will put more senior leadership and capability around local management and local areas like Liverpool so that the crew here are better supported, better looked after and the delivery will flow.
"If it doesn't improve, we will have to do something about it. We cannot continue to promise to do something that fails too often."
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