When German vendor promised service until 2027, not everyone qualified
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Jens Gleichmann, managing director of German SAP consultancy Crossload, said most customers on EHP5 and earlier would not upgrade to a later ECC enhancement pack, and instead try to make the leap to S/4HANA, the most recent in-memory system which SAP promises to support until 2040. He said most ECC customers were not convinced by SAP's arguments that to innovate and transform their business, they need to be on S/4HANA, preferably in the cloud.
Another problem is skills. With so many companies looking to upgrade at the same time, they may find it difficult to recruit the skills needed internally or with partners. They added:"This information has been made available on the SAP Support Portal, in our product availability matrix, the respective SAP Support Notes and in a press release and interviews.
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