The bot collected the Service Innovation and Improvement award, presented at the annual ceremony last week, and celebrates the Council’s commitment to delivering high-quality, accessible services through digital innovation.
West Dunbartonshire Council ’s online chatbot has scooped a prestigious gong at this year’s COSLA Excellence Awards.
Its introduction has enhanced customer support and improved response times for residents who are reporting missed bins. Laurence Slavin, Chief Officer of Resources said: “We are thrilled to have won and I am delighted the collaborative work across multiple service teams to develop and implement the chatbot has been recognised.
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