Workday CEO Carl Eschenbach maintains a high success rate for the company's implementations despite recent challenges with state-level projects in Maine and Iowa.
Workday CEO Carl Eschenbach insists more than 90 percent of the SaaS HR and finance application vendor's rollouts are a success, putting aside the company's high profile difficulties in Maine and Iowa state-level projects. During the vendor's Workday Rising EMEA conference in Amsterdam in December, Eschenbach dismissed challenges implementing HR and finance systems in the two state governments.
Iowa ended its contract with Workday to provide finance software, but continues to use the vendor's HR system. It delayed introducing the Workday finance system after finding'implementation issues' that could impact a number of business processes. Instead the state opted to extend its existing contract with CGI to upgrade its legacy system, an official statement said. Maine also hit challenges. It shared correspondence which alleged'significant gaps in configuration and testing, as well as best practices and methodology that had not been followed' after missing two go-live dates. Following an official review of the $54.6 million project, the state government suspended the project and laid off contractors. Maine now runs an HR system called PRISM,'built using Workday and other software as needed to meet our complex requirements,' according to its. Eschenbach said, 'You can always find a couple of stories like that but if you look at Workday, 95 or 90 percent of our implementations are on-time and on-budget. When you think about the size of these implementations, the scope of them and the transformation that's required, that statistic is unheard of in our industry. We're always looking to learn from implementations that maybe have had issues or challenges in the past. 'We also need to recognize that Workday does not do a lot of these implementations ourselves'
Workday Software Implementation HR Systems Finance Systems State Government Projects
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