Despite recent high-profile challenges in Maine and Iowa, Workday CEO Carl Eschenbach stands by the company's success rate, claiming over 90% of implementations are on time and on budget.
Workday CEO Carl Eschenbach insists more than 90 percent of the SaaS HR and finance application vendor's rollouts are a success, putting aside the company's high-profile difficulties in Maine and Iowa state-level projects. During the vendor's Workday Rising EMEA conference in Amsterdam in December, Eschenbach dismissed challenges implementing HR and finance systems in the two state governments.
Iowa ended its contract with Workday to provide finance software, but continues to use the vendor's HR system. It delayed introducing the Workday finance system after finding 'implementation issues' that could impact a number of business processes. Instead the state opted to extend its existing contract with CGI to upgrade its legacy system, an official statement said. Maine has also hit challenges. In a separate project, back in 2021, Amazon and Workday entered an agreement to provide a company-wide HR system, which has also faced difficulties. Maine alleged 'no accountability' for its part in a flawed process to replace the US state's HR system. It shared correspondence which alleged 'significant gaps in configuration and testing, as well as best practices and methodology that had not been followed' after missing two go-live dates. Following an official review of the $54.6 million project, the state government suspended the project and laid off contractors. Maine now runs an HR system called PRISM, 'built using Workday and other software as needed to meet our complex requirements,' according to its website. 'You can always find a couple of stories like that but if you look at Workday, 95 or 90 percent of our implementations are on-time and on-budget. When you think about the size of these implementations, the scope of them and the transformation that's required, that statistic is unheard of in our industry. We're always looking to learn from implementations that maybe have had issues or challenges in the past. 'We also need to recognize that Workday does not do a lot of these implementations ourselves', Eschenbach said
Workday Saas HR Finance Implementations
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